Lambs Northcote

Agree with Simon’s feedback. Some staff members were not interested. I felt the meats dry, lost Lambs signature taste and were cut thingy instead of reasonable chunks how it used to and supposed to be. And pls do not shove fries inside souvlaki unless requested. Hope you can improve it. Price won’t matter so much just deliver quality and satisfactory food and people would happily pay for it. Thanks This feedback meant for Northcote restaurant

It seems like Lambs Northcote is no longer what it used to be pre covid. I remember that I'd use to come here at least 2 times per week since mid 2018, until I had started coming less frequently with time. My go to order was the $11.50 Traditional Soulvlaki and the $15 Hellenic Snack Pack (HSP) and being served by the friendly staff named Dalim. when the order was being made, him and others would engage with a conversation and asked how my day was. Or when I would just walk past they'd smile and give me a wave. Given at the price accompanied by proper hospitality with generous portions. I'd not fault them for forgetting to remove onions or the one off times where I was served overripe tomatoes or the inconsistent serving portions. I understand that when the lockdowns came, all businesses struggled to keep the lights on and retain all staffs. With the increase in cost of goods, utility, rent and labor. it was understandable that the menu pricing reflected in the increase. At the time of writing this review, the Traditional Souvlaki now costs $16.50 and the Hellenic Snack Pack (HSP) being $18. Unfortunately with the slight price increases, there comes to a point where it's off putting for nearly each order to be inconsistent. At times the meat would be dry and not seasoned enough, or being served portions at least 15% smaller than they'd used to. It was like a guessing game each time when I ordered whether they would get it right this time. At times they would get the order right. Not to mention the constant changes in staff. Customer service is lacklustre and leaves a lot left to be desired as the staff seem like they don't want to be there, or engage with customer which are waiting for their orders during quieter times. Lambs Northcote is currently under the same management as I know of now. I would like to see them focus more on staff training and less staff turnovers, thus being serve to die for food and hospitality which leaves the customers wanting to come back again. I would love to support local and small businesses, but I now take my patron to Stalactites in the CBD. For $2 extra, you get double the portions and they are near consistent each time with a smile on their face. Also the staff wears appropriate work uniform e.g. chef whites, aprons, and black non-slip shoes.